FAQs

Q?

How can I make my loan payments?

A.

We offer many different options for making payments. If you prefer automated payments, we offer payroll deduction or automatic payments from your Iowa Heartland account or from an account at another institution. You may also make you payments over the phone, online via virtual branch, or in
person at the credit union. If you can’t make it during our banking hours, we have a night drop box located just past our drive up window.

Q?

Do I need to be a member to apply for a loan/checking account?

A.

No. You can apply for a loan or checking account before you become a member. Once your application is approved one of our loan officers or member service representatives can open your share account at that time.

Q?

What is the difference between a credit union and a bank?

A.

The main difference is that credit unions are not for profit financial institutions that are owned by their members. Banks are for profit financial institutions owned by their shareholders. That means that credit unions aren’t trying to make a profit from their members, rather they exist solely to serve their members. This is why credit unions generally have lower interest rates on loans and a higher rate of return on deposits.

Q?

How can I join?

A.

We do require a government issued photo ID (ex. drivers license). This is in order to comply with U.S. Patriot Act of 2001. Just bring them in and fill out a membership card. Submit $25 or sign up for payroll deduction. This will open a share (savings account) for you and the $25 balance must remain
in the account in order to receive all credit union services and benefits. It also buys you one share of ownership in the Credit Union.

Q?

Who can become a member?

A.

You can become a member if you reside or work in the following counties of North Iowa: BUTLER, CERRO GORDO, FLOYD, FRANKLIN, HANCOCK, MITCHELL, WINNEBAGO, WORTH, or WRIGHT. Once you become a member, your immediate family members can also join through your membership. Each member that joins receives the same rights of membership as all other members.